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Posted on February 23, 2020

Michelin Services Division Introduces Light Mechanical Maintenance Offer for Trailers

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GREENVILLE, S.C., Feb. 23, 2020 — In 2018, Michelin created its Services and Solutions global division to address business challenges in a changing world. Providing innovative solutions for sustainable connected mobility, Services and Solutions is focused on:

  1. Fleet Management – Solutions optimize fleet operations for trucks, vans and light-duty vehicles.
  2. Connected Mobility – Michelin’s Internet of Things (IoT) technology connects objects and develops new data-based business models.
  3. Tire Services – Offers address planned and unplanned tire maintenance service needs.
  4. Digital Services Platform – A digital business management platform seamlessly links service providers and fleet customers for maintenance and breakdown services.

Out of the digital services platform comes MICHELIN® Mechanical Care ─ a consistent and simplified solution to outsource scheduled light mechanical maintenance for trailers. Michelin Mechanical Care is powered by Decisiv’s Service Relationship Management (SRM) technology. Leveraging the Michelin® Commercial Service Network, the offer coordinates trailer light mechanical service needs through a network of technicians who provide:

  • Consistent Quality – standardized procedures and recommended practices.
  • Standardized Pricing -– network-wide labor pricing based on accepted industry standard repair times.
  • Asset Visibility and Consolidated Invoicing – real-time tracking and streamlined billing for both fleets and service providers.

Michelin Mechanical Care includes DOT annual inspections and preventative maintenance and repairs for brakes, wheel ends and tires, lights, electrical, mud flaps, and body repair. Currently available in select areas, this service will be expanded to additional markets throughout 2020.

"Services have been part of Michelin’s DNA for more than 125 years," said Ralph Dimenna, global director of Michelin Services and Solutions. “The development of new and enriched services and solutions will open new avenues of growth for our customers and contribute to improved safety, greater sustainability, optimized fleet operations, and a better travel and driving experience. Fleets want to focus on what makes their businesses profitable. Solving the pain points and providing solutions for fleets contributes to their success. Mechanical Care is a tool to help them achieve that goal.”

2 Comments

Aira | January 13, 2023 @ 3:18AM
I understand what you're referring to, it's very nice, easy to understand, very knowledgeable.
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Bobby Burnette | August 24, 2020 @ 1:29PM
How can I find out more about the DOT inspections? LPG has a fleet of trucks that we have to have inspected every year.

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About Michelin North America

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and to a more sustainable world. Drawing on its deep know-how in polymer composites, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare. The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide. Headquartered in Greenville, S.C., Michelin North America, Inc. has approximately 23,500 employees and operates 36 production facilities in the United States (michelinman.com) and Canada (michelin.ca).