jd_power_2.jpg
Posted on April 10, 2018

Michelin Captures Top Honors In J.D. Power Original Equipment Customer Satisfaction Study

63

For the second consecutive year, Michelin earned top customer satisfaction scores and swept all four segments of the 2018 J.D. Power Original Equipment Tire Satisfaction Study. With these honors, Michelin has won 88 total J.D. Power awards since the study began in 1989. Michelin has received more J.D. Power awards than any other tire manufacturer.

 

Michelin swept the industry’s top honors in the Luxury, Passenger Car, Performance Sport and Truck/Utility segments. It was the Company’s 15th consecutive highest ranking in the Luxury category, 10th consecutive highest ranking in the Passenger Car segment and third consecutive top ranking in the Truck/Utility category.

 

“Michelin is dedicated to a renewed focus on customers, from our manufacturing partners to the dealers who buy our tires to the consumers who use them,” said Scott Clark, chairman and president, Michelin North America. “This recognition validates Michelin’s organizational approach to quality, which results in products that consistently exceed performance expectations and an ongoing improvement in service to our customers.”

 

Customer satisfaction with Michelin’s original equipment tires improved over 2017 results in all four categories, including a 28-point gain in the Performance Sport segment and 19 points in the Truck/Utility category.

 

The 2018 U.S. Original Equipment Tire Customer Satisfaction Study is based on responses from more than 30,477 vehicle owners of 2016 and 2017 model-year vehicles. Satisfaction was examined in four areas: tire wear, tire ride, tire appearance and tire traction/handling. More information about the 2018 O.E. Tire Customer Satisfaction Study can be found HERE.

J.D. Power is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, Web intelligence and customer satisfaction.

 

 

1 Comment

Aira | February 3, 2023 @ 8:50PM
I have read this article and it is really incredible. You've explained it very well. Tools are really helpful to make yourself more productive and do your work with ease.
온라인 카지노
카지노사이트
바카라사이트
토토사이트
호텔 카지노
https://www.j9korea.com/

Leave a Comment

About

About Michelin North America

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and to a more sustainable world. Drawing on its deep know-how in polymer composites, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare. The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide. Headquartered in Greenville, S.C., Michelin North America, Inc. has approximately 23,500 employees and operates 36 production facilities in the United States (michelinman.com) and Canada (michelin.ca).