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Posted on June 19, 2023

Michelin OnCall Emergency Roadside Service Surpasses 2.5 Million Breakdown Events

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Roadside service essential to fleets’ operational and cost efficiency

 

  • Emergency roadside service available 24/7 for fleets
  • Offers coast-to-coast coverage across U.S. and Canada

GREENVILLE, S.C., June 19, 2023 – Michelin ONCall, the premier emergency roadside service program, has exceeded 2.5 million breakdown events since its inception in 2009. Michelin ONCall has become a “go-to” service for fleets across the U.S. and Canada, helping fleet owners stay on the road longer while lowering downtime and related expenses.

“This achievement is a demonstration of Michelin’s commitment to delivering a superior level of customer service with ONCall since its initial inception,” said Kate Kaufman, VP of Services for Michelin North America, Inc. “This service continues to place long-haul fleets and their needs at the forefront of our customer care initiatives, offering comprehensive assistance and commitment to owners and operators who value maintenance and efficiency, leading to improved total cost of ownership.”

 

The 2.5 millionth breakdown event was received on May 12, 2023. Service Tire Truck Center responded to the situation, and the fleet truck was back on the road in less than two hours.

 

“STTC is thrilled that our company has successfully handled the 2.5 millionth service event for Michelin ONCall, marking a significant milestone in our partnership,” said Walt Dealtrey, President and CEO of STTC. “This achievement is a testament to our unwavering commitment to delivering exceptional service for Michelin ONCall and our mutual customers. This particular customer was back on the road in under our goal of 100 minutes. We look forward to continuing our collaboration and surpassing many more milestones together.”

 

Michelin ONCall is Michelin’s emergency roadside service program, providing 24/7 assistance – such as mechanical and tire roadside service, towing and live tracking – that allows customers to follow the status of breakdowns in real-time. With Michelin ONCall, customers can access FixPix, Michelin’s digital app, where geocoded photos taken at the site of the breakdown are stored, allowing customers to see the damage and know the right service was provided. Finally, reporting is made easy with access to all service history details.  

 

For more information on Michelin ONCall, please go to business.michelinman.com/ONCall.

 

About Michelin North America

Michelin, the leading mobility company, is dedicated to enhancing its customers’ mobility, and sustainably; designing and distributing the most innovative tires, services and solutions for its customers’ needs; providing digital services, maps and guides to help enrich trips and travels and make them unique experiences; and developing high-technology materials that serve a variety of industries. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada. (michelinman.com)

 

For more information, contact:

David Finleyson

Michelin North America                                                                                

david.finleyson@michelin.com

www.michelinmedia.com

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accivatravels | January 19, 2024 @ 6:36AM

I thoroughly enjoyed reading this insightful blog post on Michelin Media! The exploration of the latest tire technology and the commitment to sustainability highlights Michelin's dedication to innovation and environmental responsibility. The clear and engaging writing style made complex topics accessible, and the visuals added a visually appealing touch. Kudos to the team for delivering such informative and well-presented content! Looking forward to more enriching articles from Michelin Media.

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About

About Michelin North America

Michelin, the leading mobility company, is working with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing its clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for its customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing its expertise to new markets, the company is investing in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries — from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 22,500 employees and operates 34 production facilities in the United States and Canada. (michelinman.com