- For 19th consecutive year, Michelin is recognized for top customer satisfaction in luxury car segment
- BFGoodrich earns second J.D. Power award, first since 1999
- Michelin brands have received 99 top-tire rankings
GREENVILLE, S.C., March 22, 2022 – Michelin has again earned top customer satisfaction scores in the annual J.D. Power 2022 U.S. Original Equipment Tire Customer Satisfaction Study. For 2022, drivers gave Michelin the highest ratings in Original Equipment Tire Customer Satisfaction for Luxury, while BFGoodrich earned the highest ratings in Truck/Utility vehicles.
With these honors, Michelin has won 97 total J.D. Power Awards — more than any other tire manufacturer. It was the company’s 19th consecutive highest ranking in the Luxury segment and seventh consecutive year finishing in the top two places in the Truck/Utility Vehicle segment. This is the second award for BFGoodrich.
The J.D. Power 2022 U.S. Original Equipment Tire Customer Satisfaction Study was based on responses from more than 29,000 vehicle owners. Satisfaction was examined in four areas: tire wear, tire ride, tire appearance and tire traction/handling.
J.D. Power is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, web intelligence and customer satisfaction.