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Posted on September 15, 2021

MICHELIN ONCall Emergency Roadside Service Surpasses 2 Million Roadside Assistance Calls

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GREENVILLE, S.C., Sept. 15, 2021 — Michelin North America, Inc., announced that its MICHELIN® ONCall Emergency Roadside Service has surpassed 2 million roadside tire service events.

  • The Ziegler Tire and Supply Company performed service and maintenance at their Cincinnati location, as a partner of the MICHELIN® Commercial Service Network (MCSN).
  • ONCall launched in 2009 to help commercial fleets with roadside assistance
  • In its first full year, ONCall completed more than 63,000 tire service calls, and has handled more than 243,400 calls in 2020.
  • Backed by the MCSN, with service roll times averaging 118 minutes over the past twelve months, ONCall continues to bring quality service to MICHELIN partner fleets throughout the United States and Canada.

“As one of the original members of the MCSN, the network has allowed Ziegler Tire to assure our customers of quality emergency road service nationwide,” said Nate Clements, chief operation officer of The Ziegler Tire and Supply Company. “This confidence has allowed both Ziegler and our customer base to expand service areas. We appreciate the efforts of all our service technicians, as they are the key to the success of the MCSN. Our goal remains the same, to provide best-in-class service throughout the network.”

The Ziegler Tire and Supply Company celebrated its 100th anniversary in 2019, and operates 25 locations throughout Ohio, Kentucky, Pennsylvania and Indiana, including 20 commercial service locations. 

“The ONCall program has been a tremendous success story over the last 10 years. It continues to grow and evolve so that our fleet customers can feel confident that when their drivers are down on the side of the road that they will be taken care of as quickly and safely as possible 24 hours a day, 7 days a week,” said Eric Hagerman, ERS operations manager for Michelin North America, Inc. “We obviously could not accomplish the growth and success that has been attained by the ONCall program without the commitment and collaborative efforts between Michelin, our dealer network and Eagle Teleservices. Congratulations on reaching this milestone!”

Hosted by Maestro, the Michelin digital services platform, ONCall is committed to reducing downtime through innovations such as Electronic Service Dispatch and Electronic Work Order capabilities. Fleets using ONCall can feel confident as they track dispatch events in real-time through the LiveTrack system, and to receive details including pictures from events with the MICHELIN FIXPIX program. To learn more about MICHELIN ONCall, visit business.michelinman.com/ONCall.

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About Michelin North America

Michelin, the leading mobility company, is dedicated to enhancing its customers’ mobility, and sustainably; designing and distributing the most innovative tires, services and solutions for its customers’ needs; providing digital services, maps and guides to help enrich trips and travels and make them unique experiences; and developing high-technology materials that serve a variety of industries. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada. (michelinman.com)