Posted on March 18, 2021

Michelin Still Reigns Atop J.D. Power Rankings

  • For 18th consecutive year Michelin is recognized for top customer satisfaction
  • Brand swept all four U.S. Original Equipment Tire categories
  • Michelin has received 97 top-tire rankings

Michelin has again earned top customer satisfaction scores in the annual J.D. Power Awards. For 2021, drivers gave Michelin the highest ratings in Original Equipment Tire Customer Satisfaction for Luxury, Performance Sport, Passenger Car and Truck/Utility Vehicles.

With these honors, Michelin has won 97 total J.D. Power Awards — more than any other tire manufacturer. It was the company’s 18th consecutive highest ranking in the Luxury category and sixth consecutive highest ranking in the Truck/Utility Vehicle category.  

The 2021 U.S. Original Equipment Tire Customer Satisfaction Study was based on responses from more than 28,000 vehicle owners of 2018 and 2019 model-year vehicles. Satisfaction was examined in four areas: tire wear, tire ride, tire appearance and tire traction/handling.

J.D. Power is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, web intelligence and customer satisfaction.


Car & Light Truck


About Michelin North America

Michelin, the leading mobility company, is working with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing its clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for its customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing its expertise to new markets, the company is investing in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries — from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 22,500 employees and operates 34 production facilities in the United States and Canada. (