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Posted on April 10, 2019

MICHELIN AGAIN LEADS TIRE INDUSTRY IN J.D. POWER RANKINGS

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Michelin earned top customer satisfaction scores in three of four segments of the 2019 J.D. Power Original Equipment Tire Satisfaction Study. With these honors, Michelin has won 91 total J.D. Power awards since the study began in 1989, more than any other tire manufacturer.

 

Michelin claimed top honors in the Luxury, Passenger Car and Truck/Utility segments. It was the Company’s 16th consecutive highest ranking in the Luxury category, 11th consecutive highest ranking in the Passenger Car segment and fourth consecutive highest ranking in the Truck/Utility category. Michelin placed second in the Performance Sport segment, just four points shy of top honors.

 

“Michelin continues to be committed to providing our automotive manufacturing partners with premium products that meet their performance needs and the expectations of drivers today,”   said Scott Clark, chairman and president, Michelin North America. “The consistency of Michelin products ranking as a leader in customer satisfaction annually is a testament to our focused efforts to deliver the industry leading technology and quality to our customers.”

 

The 2019 U.S. Original Equipment Tire Customer Satisfaction Study is based on responses from more than 27,000 vehicle owners of 2017 and 2018 model-year vehicles. Satisfaction was examined in four areas: tire wear, tire ride, tire appearance and tire traction/handling. More information about the 2019 O.E. Tire Customer Satisfaction Study can be found HERE.

 

J.D. Power is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, Web intelligence and customer satisfaction.

4 Comments

Exoticaleathers | June 26, 2024 @ 2:21PM
Fascinating insight into Michelin's motorsport history! This article brilliantly showcases how the company's racing innovations have shaped modern tire technology. It's impressive to see how Michelin's commitment to performance and safety in motorsports has directly benefited everyday drivers. Great read for both racing enthusiasts and car lovers.

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About Michelin North America

Michelin, the leading mobility company, is working with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing its clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for its customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing its expertise to new markets, the company is investing in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries — from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 22,500 employees and operates 34 production facilities in the United States and Canada. (michelinman.com