Posted on December 19, 2017

Michelin Group Appoints New Leadership Team for North America

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GREENVILLE, S.C., Dec. 19, 2017 Michelin Group has named Scott Clark as the next chairman and president of Michelin North America, effective Jan. 1, 2018, the Company announced today. Joanie Martin also has been named chief administrative officer, a newly created role in the Company.

Scott Clark, Michelin North America “Scott has represented the voice of Michelin customers with dependable passion in our organization for more than 20 years,” said Jean-Dominique Senard, CEO of Michelin Group, based in Clermont-Ferrand, France. “Scott is well equipped to lead Michelin North America, especially as we transition next year to a new organizational structure.”

Under Michelin North America’s new structure, which will be implemented on Jan. 1, 2018, Clark will be responsible for all key customer-facing functions of the Company, including sales and marketing for North America, as well as quality, technical and supply chain units. Going forward, Michelin’s North America region will comprise the United States and Canada.

“I am excited about the future for our Company as we refocus our business top to bottom on the relationships that matter most — those with our customers,” Clark said. “We want to deliver a customer experience that is as differentiated and satisfying as the quality and performance of Michelin products.”

Clark has served since 2007 as executive vice president of Michelin North America and chief operating officer of its passenger- and light-truck tire unit spanning the United States, Canada and Mexico. Previously, he served from 2005 to 2007 as senior vice president of Michelin’s heavy-truck tire unit in Asia. Across his 21-year tenure with Michelin, Clark has held various leadership roles in marketing, sales and other functions for units in Europe, Asia and North America. Earlier in his career, Clark worked for the Ralston Purina Company (now Nestle Purina PetCare).

Clark currently serves on the board of Jones Naturals, a pet products company based in Rockford, Ill. He has served previously on the boards of the Greenville Symphony Orchestra and American Heart Association. He holds bachelor’s and master’s degrees in business administration from Washington University in St. Louis.

Clark and Martin both serve among South Carolina’s 270 Liberty Fellows, the statewide leadership initiative established in a collaboration by Hayne and Anna Kate Hipp, Wofford College, and the Aspen Institute.

Reporting to the chairman and president in her new role as chief administrative officer, Martin will be responsible for critical business-support functions that include communications, corporate development, finance, legal services, personnel, safety and environment, among others.

Joanie Martin, Michelin North America CAO“Our goal is to empower Michelin employees by placing them closer to the customers at the heart of our business,” Martin said. “Executing this transition successfully will further position Michelin as a winning leader in sustainable mobility for years ahead, in North America and globally.”

A 21-year veteran of Michelin North America, Martin recently served as chief financial officer for the Company. Previously, Martin was financial director and controller for Michelin’s passenger- and light-truck tire business across the United States, Canada and Mexico. Earlier assignments included various leadership roles in the tax and audit functions for Michelin in Greenville and Clermont-Ferrand.

Martin is active in several key professional development and community engagements, including executive sponsor for the Women’s Network at Michelin North America and board member since 2011 for Bon Secours St. Francis Hospital System. She formerly served as a board member for the Michelin Tire Credit Union, among other volunteer roles. As an expatriate, Martin served as chair of the International Women’s Club in Clermont-Ferrand. She earned a bachelor’s degree in economics from Furman University in Greenville, S.C., and a master’s degree in management and accounting from the Georgia Institute of Technology in Atlanta. Martin is a Certified Public Accountant in South Carolina.



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Vikas S | May 15, 2023 @ 9:24AM
Would like to Express my total disappointment with the Michelin company. Your company claims to be 100% responsible for their product but you make the warranty process so difficult that no one can claim any warranty. Just wasted an hour long conversation with Tony and she kept insisting the process is to help our customers and was not ready to listen to the customer on call.

You do not stand behind the inferior product. Claim if automotive dealership gives assistance that's adequate.

I am joining William and so many others in the campaign to share - DON'T BUY MICHELIN!!!

Diana Lenore Gray | March 14, 2023 @ 12:22AM
I just wanted to write and tell everyone at Michelin how appreciative I was for the support I received from Michelin's customer service team. Thank you

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William a cromey | January 9, 2023 @ 3:58PM
Would like to Express my total disappointment with the Michelin company.
Your company claims to be 100% responsible for their product.
You have a service alert of premature tire ware , but yet don't stand behind the inferior product. Claim if automotive dealership gives assistance that's adequate.
No double dipping as customer service references.
As I've told, it will be my campaign to share with all I come in contact with DON'T BUY MICHELIN!!!

Patrice seiler | May 13, 2022 @ 10:56AM
Like to make clear I’m not complaining. I received a mailing from Michelin in the mail approximately one week ago. The mailing was for the 2022 Detroit Grand Prix. I received a bag, hat, coaster, Coozie. Being that I have been in the service industry providing marketing services to various industries I was concerned when I received your package and the bag that was poorly sewn and looks like it would fall apart if you tried to use it. I did take pictures but it doesn’t appear that I can send those via this comment. Thought you might want to look into this. Sincerely, Patrice seiler

James Mackey | March 22, 2022 @ 3:45PM
I have tried to ask a simple question about my Michelin invoice. I have tried to go through proper channels with no luck. I talked to Kathy Gebhart who wrote the invoice and she instead of taking the time to help gave me a number to call (888-532-6435) which I have called and left messages a couple of times with no call backs. PleaseI need HELP!!

Robert A Merten | December 28, 2021 @ 5:04PM
Very unhappy with Michelin customer service and their bad business practice on advertised tire promo

From: majorbob59@yahoo.com
Sent: Wed Dec 22 2021 15:11:49 GMT-0600 (Central Standard Time)
To: contact@tirerewardcenter.com
Subject: RE: Michelin Consumer Reward Update
Your logic makes no sense
The promo I read was $140 promo $70 dollars instant at dealer and $70 mail in from Michelin. Costco does not run your $70 instant offer that I understand. However I still purchased 4 Michelin tires so what difference does it make where I bought the tires to get the $70 mail in from Michelin for purchasing your tires.

Again I state BAD Business practice Last Michelin Tires I and my Family will purchase and everyone I know will hear this story.
You have a great also

Feriale | November 9, 2021 @ 6:01AM
Will you please communicate me e.mail address of your Human resources manager.
Thanks and best regards

Puis-je avoir le courriel electronique de votre directeur de ressources humaines . Merci d'avance et salutations

karl.vaz | August 6, 2021 @ 8:05AM
Fine co.

ANTHONY COLLINS | August 5, 2021 @ 9:20AM
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karl | July 3, 2021 @ 7:52AM
Can you send me your email.
Fine co.

William McLean | January 18, 2021 @ 5:23PM
Michelin customer service is a joke. Bought 2 Stealth wiper blades at Costco that do not have the adaptor for a 2015 Ford Taurus. Cannot reach anyone in customer service. This company has the audacity to rate restaurants. Better get your own company in shape before you judge others.

Keith A Heikkinen | December 16, 2020 @ 10:05AM
From reading these comments from others, there seems to be a systemic problem with customer service at Michelin North America. I'm no exception here.
What a frustrating and time consuming process to deal with these people, specifically Christina in "Customer Care". As I've told her, and others since its clear she simply lies day after day with nothing happening to resolve the problem. In this case 2 Tweels were ordered and when they finally got around to shipping them, I immediately noted that one was correctly coming to me in Virginia and the other to somewhere in Missouri. I pointed that out to Christina who said she would get it redirected. That never happened, and I received a delivered notification. I again told Christina that it may have been delivered, but not to me. After some more delay, she said it was delivered to MO. I told her that this was not of my making and that was not my problem. She said they would expedite another to me. That never happened. She repeatedly would tell me it was shipping "today" only for me to see nothing. I would call and she would once again lie and tell me they missed getting it out but it would go out tomorrow.....rinse lather repeat. Evidently Michelin or at minimum Christina believes good "Customer Care" involves repeatedly lying to the customer. As of this writing, and some three weeks later I still do not have the very expensive Tweel. That is how much Michelin North America "Cares". What a joke.
I will continue to get this word out to others in every forum I can, and will continue to try to get word to upper management at Michelin to include in France. This coming from a huge Michelin fan that has never owned any other brand. Way to go Michelin !!!! Shameful way to treat customers.

Amit bhansali | April 13, 2020 @ 10:08AM
The customer service team is hopeless
Matter of time before customers stop buying the brand itself
I have made a personal life time ban and blacklisted them due to the horrible customer service experience

mw | January 11, 2020 @ 1:45PM
Michelin does not honor rebates. After months and endless hours of trying to get my rebate, there is still no rebate. The dealership said this is a constant problem with Michelin. Do not buy Michelin tires and expect a rebate.

PAUL MENEZES | December 14, 2019 @ 9:49PM
Mr. Clark and Mis. Martin I ordered and paid for set (4) tires CrossClimate + at Costco in Visalia,Ca 93277 on 11/25/19 to this day no tires...please see if can speed up my order..have been a faithful Michelin tire user for years in all my vehicles. I want these tires on my vehicle, because they are the best. Thank You for Y'all help. Merry Christmas. Paul

Alex John | September 9, 2019 @ 5:55PM
I bought two new vehicles in 2017 with Michel8n and BF Goodrich tires , only to realize tha5 both has manufacture defects one had bubble and othe4 had crack on 5he wall , paid close to $409 a piece and was told I have 60% . I filed out survey wand got call from Exec response team only to state I am a liar and it is what it is and 5hey can’t do anything. Would suggest staying away from this brand .

Ronald Alper | May 21, 2019 @ 9:57AM
bought 2 motorcycle tires from Harley Davidson. I received 2 cards issued by Meta bank. Both cards have invalid account #'s. I have bounced around to5 different departments no one can help.Unhappy I purchased Michelin

1 | January 22, 2018 @ 1:23AM

1 | January 17, 2018 @ 3:19PM

1 | December 29, 2017 @ 1:31AM

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About Michelin North America

Michelin, the leading mobility company, is working with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing its clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for its customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing its expertise to new markets, the company is investing in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries — from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 22,500 employees and operates 34 production facilities in the United States and Canada. (michelinman.com