Published on April 12, 2010
MICHELIN DOES IT AGAIN, ADDING 3 MORE J.D. POWER AND ASSOCIATES ORIGINAL EQUIPMENT CUSTOMER SATISFACTION AWARDS
GREENVILLE, S.C. (April 12, 2010) – Adding to its already impressive list of J.D. Power and Associates original equipment customer satisfaction awards, MICHELIN once again receives the industry’s highest honors for customer satisfaction, ranking highest in three segments of the 2010 J.D. Power and Associates Original Equipment Tire Customer Satisfaction StudySM released today. MICHELIN surpassed the competition in the three largest market segments – Luxury, Passenger Car and Truck/Utility – and posted double-digit improvements over its 2009 scores.
MICHELIN’s dominance in the tire brand-focused study that covers owner satisfaction is unrivaled. This year’s trio brings the company’s U.S. award total to
62 – four-times the number of all the other tire manufacturers combined.
“These latest victories represent outstanding votes of confidence for Michelin and our OE customers from the loyal consumers we share,” said John Moloney,
vice president of original equipment marketing, Michelin North and South America. “Receiving such honors year over year is significant and is a
demonstration of our continued focus on innovation, technical performance and the delivery of outstanding products with high levels of satisfaction.”
In the Passenger Car category featuring high volume fitments on cars like the Honda Accord, MICHELIN scored 66 points higher than the segment average and
received 36 points more than its closest competitor. Within the Luxury and Truck/Utility categories, MICHELIN continues to post high customer satisfaction
J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, including
market research, automotive forecasting, performance improvement, Web intelligence, and customer satisfaction.
Dedicated to the improvement of sustainable mobility, Michelin (www.michelin.com) designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy duty trucks, motorcycles and the space shuttle. The company also publishes travel guides, maps and atlases covering Europe, Asia, Africa and North America. Headquartered in Greenville, S.C., Michelin North America employs approximately 20,900 and operates 18 major manufacturing plants in 16 locations.