GREENVILLE, S.C. (April 11, 2011) – Michelin tires have once again ranked highest in satisfaction in the J.D. Power and Associates Original Equipment Tire Customer Satisfaction Study ™. The 2011 honors, released today, brings Michelin's lifetime total of J.D. Power and Associates awards to 66, more awards than any other tire manufacturer since the study launched in 1989.
Michelin received the industry's top honors in the Luxury, Passenger Car, Performance Sport and Truck/Utility segments, posting improvements over 2010 and
scoring significantly above the industry average in each segment.
For additional findings from J.D. Power and Associates, please visit http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2011034.
"Michelin's success in the J.D. Power and Associates study is the result of relentless commitment to innovation and technical performance, working in a
true collaborative partnership with automotive manufacturers to provide the right tire for each vehicle," said Rob Murray, vice president of operations for
passenger and light truck original equipment tires, Michelin North America. "We are always pleased to see owner response confirming our success in
delivering outstanding products with the highest levels of satisfaction."
Michelin is the highest-volume brand in the Luxury segment and the only brand in this category to perform significantly above average. The Pilot® HX
MXM4® is Michelin's highest-volume tire in the segment, fitted on Acura, Cadillac, Lexus, Mercedes-Benz and Volvo vehicles. In the high-volume
Passenger Car segment, where Michelin fitments include Honda Accord, the brand scores 68 points above segment average.
Michelin regained top honors in the Performance Sport segment with a 99-point improvement. Michelin fitments in the category include BMW 6-Series,
Chevrolet Corvette, Cadillac CTS-V and Porsche 911. While the average score in the Truck/Utility decreased, Michelin's performance improved.
J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, including
market research, automotive forecasting, performance improvement, Web intelligence, and customer satisfaction.
About Michelin North America
Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles. The company has earned a long-standing reputation for building innovative premium tires. Since 1989, Michelin has received 80 J.D. Power tire customer satisfaction awards—five times the number of all other tire manufacturers combined. In addition to tires, the company also publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Greenville, S.C., Michelin North America (www.michelinman.com) employs about 22,700 and operates 19 major manufacturing plants.